Terms and Conditions
General Information
SUI AVA ApS
CVR: 38757199
Gammel Mønt 23
1117 Copenhagen K
Payment
You can pay with Google Pay, Apple Pay, MobilePay, Visa, Mastercard, Dankort, and Visa Electron.
Reservation of Amounts
If you pay with an international payment card, the amount will be reserved immediately. The money is reserved on your card or account until:
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We withdraw the amount when we ship the item, or
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The money is released according to your card issuer’s agreement.
You can read more about the rules for your specific card from your card issuer.
We do not charge card fees.
The amount will only be withdrawn from your card once the item has been shipped.
Shipping
We only deliver to the European Union from Suiava.com. Delivery time is 2-5 business days after payment has been made. We aim to ship your package within 12 hours on business days.
All orders are shipped with tracking. SUI AVA ApS uses PostNord as the distributor and is therefore bound by PostNord’s delivery terms.
Shipping prices vary, see the exact shipping prices in checkout.
Right of Withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us.
The withdrawal period expires 14 days after the day you received your item. If you ordered several different items in one order but they are delivered individually, the deadline runs from the day you receive the last item.
This means you have 14 days from receipt to notify us that you wish to cancel your purchase. You can email us at suiava@suiava.com or use the standard cancellation form found at the bottom of the terms and conditions.
You cannot cancel a purchase by refusing to receive the item without also notifying us.
Partial Withdrawal
If you have purchased several items, you may return one or more items even if they were bought in a single order.
Note: shipping costs will not be refunded if you cancel only part of your purchase.
Returns
Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us.
You must pay the return shipping yourself, and you are responsible if damage occurs during transport.
Some items cannot be returned by regular post. This applies to large items or bulk orders. Return shipping costs for these are expected to be up to 1,000 DKK.
No Right of Withdrawal
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Delivery of goods made to your specifications or clearly personalized.
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Delivery of sealed goods that, for health protection or hygiene reasons, are unsuitable for return once the seal has been broken after delivery.
Condition of the Item Upon Return
If the item has lost value because you have used it in a way beyond what was necessary to establish its nature, properties, and functioning, you may only receive a partial refund. The amount refunded depends on the item’s commercial value; in some cases, only shipping costs may be refunded.
We recommend returning the item in its original packaging. Missing original packaging may result in a reduction in value.
Refund of Purchase Amount
If you cancel your purchase, you will receive a refund. If the item is devalued, we deduct the amount you are liable for.
We will refund all payments received from you, including shipping costs (except additional costs if you chose a delivery method other than the cheapest standard delivery offered), no later than 14 days from the day we received your cancellation notice.
We refund via the same payment method you used, unless otherwise agreed.
We may withhold the refund until we have received the item or documentation proving it has been returned.
Return Address
SUI AVA ApS
CVR: 38757199
Servicevej 6
4220 Korsør
We only accept parcels sent directly to this address.
Warranty
When shopping with us as a consumer, the Danish Sale of Goods Act applies, giving you a 24-month warranty.
If your claim is valid, you may have the item repaired, exchanged, refunded, or receive a discount depending on the situation.
You must complain within a “reasonable time” after discovering the fault. Complaints made within two months will always be considered timely.
If your claim is valid, we will refund your reasonable shipping costs. The item must always be returned in proper packaging, and you should obtain a receipt for shipping so we can reimburse your costs.
Return address:
SUI AVA ApS
CVR: 38757199
Servicevej 6
4220 Korsør
We only accept parcels sent directly to this address.
Please enclose a detailed description of the problem when returning an item.
If you are a business customer, we reserve the right to remedy the defect (e.g., repair) rather than replacing the item.
Complaints
If you, as a consumer, wish to complain about your purchase, please contact suiava@suiava.com. If we cannot find a solution, you can submit a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via their complaint portal.
To be eligible, the item/service must cost at least 1,110 DKK and no more than 100,000 DKK. For clothing and shoes, the minimum is 720 DKK. A fee is charged to process the complaint.
If you shop on an e-mærket webshop, you can have your case handled free of charge by e-mærket, regardless of the purchase amount.
If you live in another EU country, you can file a complaint through the EU Commission’s online complaint portal: http://ec.europa.eu/odr
Standard Cancellation Form
(This form is only completed and returned if the right of withdrawal is exercised)
To:
SUI AVA ApS
CVR: 38757199
Servicevej 6
4220 Korsør
I hereby notify you that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:
Ordered on: _______________________________
Received on: _______________________________
Consumer’s name:
Consumer’s address:
Consumer’s signature:
Date:
(only if the form is submitted on paper)